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Frequently Asked Questions

1. What if we don't see tags and arrows on freshly installed apps?

Check if the player is instantiated on App launch.

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// SimpleExoPlayer player = new Builder(this, defaultRenderersFactory).build();

SimpleExoPlayer player = new Builder(this,
    adoriMediaCodecAudioRendererFactory).build();

2. The user is able to see the tags but unable to interact.

Check the adoriSDKClient to set user-specific configuration params.

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AdoriSDKClient.setUserId("<uniqueUserId>");

UserID

UserId should be a unique and permanent id for a particular user across sessions and devices. Set this only after the mobile user logs in to the client app. Adori SDK uses this id to personalize tag views and interactions for each user.

UserId should be null or an empty string for logged out user.